The Team | Alexandra House

Meet The Team

At Alexandra House, our greatest strength is our people. We are proud to have a dedicated, compassionate and highly skilled team who are committed to making a positive difference every day.

Our staff come from diverse backgrounds and bring a wealth of knowledge, experience and specialist training to their roles. Each individual is carefully matched with a key worker, ensuring continuity, familiarity and trust in their support. Our team are trained in the Active Support model, which focuses on promoting independence, building confidence and enabling people to take part in everyday activities that matter to them.

We invest in our staff through ongoing training and development, covering areas such as safeguarding, positive behaviour support, autism awareness, epilepsy management, medication, moving and handling, and person-centred care. This means our team not only meet regulatory requirements but go above and beyond to deliver care of the highest standard.

Most importantly, our staff share a common set of values — respect, dignity, compassion and inclusion. These values guide the way we work with each person, ensuring support is always tailored, consistent and empowering.

At Alexandra House, we see our team as more than just care providers — they are companions, mentors and advocates who help individuals live full, meaningful lives.

Tia Hulson

Director / Responsible Individual

Tia is the owner and Responsible Individual of Alexandra House Support Services Ltd. With over 19 years of experience in social care, Tia brings a wealth of knowledge and a deep commitment to person-centred support. Her career began as a volunteer supporting adults with profound learning and physical disabilities, before moving on to work with women and children fleeing domestic violence. She later qualified as a Social Worker, specialising in children’s services and court work, where she gained valuable expertise in safeguarding and advocacy. Alongside her Postgraduate Diploma in Social Work, Tia holds a BSc (Hons) in Counselling and Social Policy, an NVQ Level 5 in Leadership and Management for Health and Social Care, and is a qualified practice teacher for social work students. Tia founded Alexandra House in 2018 with a clear vision — to provide care services that combine professional expertise with warmth, dignity and compassion.

Ellis Brownsword

Domiciliary Care Manager

Ellis has been with Alexandra House since 2021, beginning as a Support Worker and progressing to become the Registered Manager of the Domiciliary Service. With personal and professional experience, Ellis brings empathy, dedication and a strong understanding of what high-quality, person-centred support should look like. Ellis holds a Level 3 Diploma in Health and Social Care and has achieved Level 4 and Level 5 Diplomas in Health and Social Care, equipping him with the knowledge and leadership skills to manage the service. Ellis understands first-hand the importance of compassion, trust and continuity in care. As Registered Manager, Ellis oversees the delivery of flexible home-based support across the community, ensuring each package is tailored to individual needs and staff are well-supported to maintain the highest standards. Ellis is passionate about helping people remain independent in their own homes while feeling respected, safe and valued.

Abbie McWilliams

Domiciliary Care Coordinator

Abbie is our Domiciliary Coordinator, joining Alexandra House in the summer of 2022 and progressing to her current post in 2023 after starting as a Domiciliary Support Worker. She brings valuable clinical insight from her time as a Health Care Support Worker at Ysbyty Glan Clwyd, where she worked across a range of wards and developed strong practical skills in patient support, communication and teamwork. Abbie holds a Level 3 NVQ in Health & Social Care. Known for her caring nature and steady approach, Abbie always puts the client’s best interests first—listening carefully, responding promptly, and making sure support feels personal, respectful and reassuring for everyone involved.

Natalie Kirby

House Leader Prestatyn

Natalie is the House Leader for our Prestatyn service, having joined Alexandra House in April 2024. She brings four years’ experience supporting adults with learning disabilities and is currently studying her Level 3 Diploma in Health & Social Care, demonstrating her commitment to continuous professional development. In her leadership role, Natalie coordinates day-to-day operations, oversees rotas and key-worker allocation, and ensures support is consistently person-centred, safe and welcoming. She works closely with individuals, families and professionals to shape meaningful activity plans, promote independence and wellbeing, and uphold our standards in safeguarding, dignity and respect. Known for her calm, hands-on approach and strong communication, Natalie helps create a homely environment where people can thrive.

Helen Powell

House Leader Denbigh

Helen joined Alexandra House in June 2025, bringing a rare blend of over 25 years’ experience in the care sector and a strong background in finance/administration. Her frontline work includes 15 years in behavioural support (supporting people with learning disabilities and complex behaviours) and 5 years in substance misuse services, giving her deep insight into de-escalation, safeguarding and recovery-focused practice. Since arriving, Helen’s clear goals and calm, can-do approach have already delivered tangible process improvements and lifted team morale. She also draws on personal family experience of learning disabilities, ensuring a warm, person-centred style that keeps people’s best interests at the heart of everything she does.