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Respite Service Alexandra House Support Services (Prestatyn)
Our Residential Service at Alexandra House Denbigh provides a warm, safe and supportive home for adults aged 18 and over with learning disabilities, autism, epilepsy, physical disabilities and complex needs. We offer both long-term placements and short-stay respite, ensuring individuals have the stability, consistency and personalised care they need to thrive.
Located in the heart of Denbigh, our home is set within a historic and vibrant community, offering access to local shops, leisure facilities and cultural opportunities. We believe that disability should never prevent someone from leading a full and enjoyable life, and our focus is always on ability, opportunity and dignity.
Our Approach
From the moment someone joins us, they are welcomed as part of our Alexandra House family. We understand that each person learns and develops differently, which is why our support is always tailored to individual needs, preferences and goals. Each resident is matched with a key worker, providing consistency, familiarity and encouragement in their day-to-day life.
We follow the Active Support model, enabling residents to build independence, learn life skills and enjoy meaningful activities at their own pace. Our experienced team work closely with individuals, families and professionals to ensure all support plans are person-centred, inclusive and outcomes-focused.
What We Offer
Our residential service provides:
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24-hour care and support, including sleep-in or waking night staff as required
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Long-term accommodation with three bedrooms dedicated to permanent residents
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Short-stay respite options, including an emergency room for planned or urgent admissions
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Support for complex needs, including autism, epilepsy and challenging behaviours
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Personal care and assistance with daily living
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Access to education, leisure activities, social opportunities and therapeutic care
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Encouragement to develop independence and life skills through tailored activities
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Opportunities to build friendships and community connections
Our Facilities
Alexandra House Denbigh is set across three floors, with six bedrooms and communal spaces designed for comfort and inclusivity. Facilities include:
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Bedrooms for both permanent and respite residents, decorated to feel homely and welcoming
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Accessible communal areas for relaxation, dining and socialising
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Nearby access to Denbigh leisure centre, with fully equipped disabled facilities
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Proximity to cultural landmarks such as Denbigh Castle and Theatr Twm o’r Nant, offering a variety of community-based experiences
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Outdoor spaces and opportunities for residents to engage in gardening, exercise and leisure activities.
Our Community
Being part of the local community is central to life at Alexandra House Denbigh. Residents are supported to enjoy outings, attend events, and make use of local leisure, shopping and cultural facilities. Whether it’s a walk through the historic town, a visit to nearby Ruthin, or joining in community activities, we encourage participation and inclusion at every opportunity.
Accessing Our Residential Service
Admissions are carefully planned to ensure a smooth transition. We work closely with individuals, families and professionals to create bespoke care packages that reflect personal needs and aspirations. Prospective residents are encouraged to take part in trial visits, with support provided every step of the way to ensure compatibility and comfort.
Contact Us
To find out more about our Residential Service or to arrange an initial visit, please contact our friendly team on 01745 889179
Our Domiciliary Service enables adults aged 18 and over to remain independent in the comfort of their own homes, while receiving the support they need to live safely and with dignity. Much of our work focuses on supporting older adults, but we also provide tailored care for individuals with learning disabilities, autism, epilepsy and complex needs. Support can range from short, flexible visits of just one hour per week, through to 24/7 live-in care, depending on the needs and preferences of the individual.
We understand that choosing care at home can be a very personal decision. That is why we take the time to get to know each individual and their family before support begins, so we can carefully match them with the right support worker. Considerations such as gender, language, culture and personality are always taken into account to build trust and ensure that care feels natural, consistent and comfortable.
Our Approach
At Alexandra House, our aim is to provide care that promotes independence and wellbeing while respecting each person’s dignity and preferences. For older people, this may mean support with daily routines that help them continue to live at home safely. For adults with learning disabilities or complex conditions, it could involve one-to-one support in the community, opportunities to build skills, or assistance to access appointments and leisure activities.
Before a package commences, a Manager or Senior staff member will usually carry out a preliminary visit to the home. This visit is an opportunity to meet, discuss needs, provide information about our services, and explain the process of care starting. It also allows us to assess the home environment and ensure the right support is in place. In rare circumstances — such as urgent hospital discharges or emergencies — we may begin support before this step, with the assessment completed as soon as possible afterwards.
Each care package is bespoke and developed in partnership with the individual, their family and professionals involved in their support. Every person is offered a key worker, giving them continuity, encouragement and a familiar face at each visit.
What We Offer
Our domiciliary service is flexible and wide-ranging, covering areas such as:
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Personal care – support with washing, dressing and hygiene.
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Mobility and independence – help with transfers, walking or mobility equipment.
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Medication support – prompts, reminders and prescription collections.
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Nutrition and meals – shopping, meal preparation, cooking support and dietary guidance.
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Household tasks – light cleaning, laundry and keeping the home safe and comfortable.
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Companionship – friendly visits, conversation and emotional support.
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Sitting services – providing families and carers with valuable breaks.
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Appointments and errands – escorting to GP, hospital, dentist or community services.
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Overnight care – sleep-in or waking night staff to ensure safety and reassurance.
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Community support – one-to-one assistance with leisure, education, social and recreational activities.
Our Team
Our domiciliary staff are highly trained and experienced in supporting both older people and adults with disabilities. They receive ongoing training in safeguarding, moving and handling, medication management, dementia awareness, autism, epilepsy and positive behaviour support. Staff are also trained in the Active Support model, which focuses on enabling individuals to do as much as possible for themselves, promoting confidence and independence.
Flexibility & Access
Support can be arranged in a number of ways, including local authority referrals, direct payments or private purchase, giving families flexibility and choice. Care plans are regularly reviewed and adapted as circumstances change, ensuring support always meets current needs. Whether it’s a few hours of assistance each week for an older person, or intensive 24-hour care for an individual with complex needs, our domiciliary service is designed to respond quickly and flexibly.
Contact Us
To find out more about our Domiciliary Service, or to arrange an initial consultation, please contact our friendly team on 01745 889179.
1 hr 30 min